arlo video doorbell offline

How to Fix Arlo Video Doorbell Offline Error?

Searching for some tricks and tips to fix the Arlo video doorbell offline error online? Well, worry not! In this article, we will share with you some simple troubleshooting tips that you can try to fix offline issues with your doorbell. If the Arlo app is unable to discover the doorbell or the Arlo video doorbell keeps going offline during the setup process then you need to check the status of the LED on the device.

Steps to Fix Arlo Video Doorbell Offline Error

Step 1: Check the status of the Doorbell LED

  • If the ring LED on the doorbell blinks Amber and then returns to solid white, then you need to check if the doorbell is connected to the Wi-Fi network.
  • Make sure the wireless settings you have configured are correct.
  • Check if the wireless name and password are case sensitive.

Step 2: Check your phone’s connection

  • Next, make sure the doorbell is connected to the same network as your phone. You can correct this situation by connecting both the doorbell and your phone to the 2.4 GHz WiFi network.
  • Look for the SSID name that ends in 2.4 and enter the Wi-Fi password to connect to that network.
  • Try turning off the Wi-Fi Assist and Adaptive Wi-Fi features on your smartphone.
  • If you are using a range extender or a VPN then try disconnecting it during the Arlo video doorbell setup.

Step 3: Check your router’s connection

  • Now, check if the wireless range is sufficiently strong where you have installed your doorbell.
  • If not, then try moving your doorbell closer to your home router for better range as your doorbell needs a high-speed internet connection.
  • You can use a range extender or mesh network to improve wireless connectivity.
  • Also, make sure that your Arlo app is upgraded to its latest version.

Step 4: Restart your Arlo doorbell

  • Most of the problems are resolved by performing a simple restart.
  • Long press the power button located on the Arlo video doorbell to restart it.
  • Hold the button for about 30 seconds and then release it when the power LED flashes green.

Step 5: Restart your modem and router

  • Try to restart your modem or router to solve the Arlo video doorbell offline issue.
  • For this turn off the router, disconnect it from the power source.
  • Repeat the same process of your modem. Remove all the power cables connected to the modem.
  • Wait for about a minute and then reconnect all the wires to the modem and the router.
  • Now, plug in the modem and the router back to the power source and turn them on.

Step 6: Reset the video doorbell

If the Arlo video doorbell keeps going offline, then you need to reset it to the factory defaults. Before you reset your device, keep one thing in mind that it would reset all the configurations back to the default settings. When you reset your doorbell, it will remove your device from the Arlo account and you will have to add it again using the Arlo app. Follow the below steps to reset your doorbell.

  • Take a paper clip or a sharp pin to press the reset button located on the back side of the device.
  • You can also use a release pin that came with your product to reset it.
  • Press and hold the reset button for about 10-20 seconds and the doorbell’s LED flashes white light.
  • Once reset, try to add it again to your Arlo account using the Arlo mobile application.
  • Launch the Arlo app on your mobile device and connect it to the same network as your doorbell.
  • Type my.arlo.com in the browser’s address field to get into the configuration page.
  • Next, the Devices window appears, choose the Add a new device option to add your doorbell.

Conclusion

This was all about how to fix the Arlo video doorbell offline error. In case, you need technical assistance with the same, you can reach out to our technical team. Our team of experts is available all day long to provide you with instant solutions to your queries. Dial our toll-free number or chat online using a live chat window to get in touch with us.

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